Terms of Use

Last updated: September 2026

Using Copalio means you accept these Terms of Use.

1. Service

Copalio is a co-parenting management service (custody schedule, shared expenses, encrypted messaging, notes, incident log, address book, exportable summaries and case files, document sharing by secure link, iCal export), available at copalio.fr and through the Android and iOS mobile apps, published by Aurélien Créchet, sole trader.

2. Access and family spaces

The service is reserved for adults (natural persons aged 18 or over). One account per person.

A family space brings together two parents and their children. Each parent registered in a space has the same rights in it: they can change its name, manage the children, the trusted persons and the invitation of the other parent, and export the data. One subscription, two homes, all your children. €5/month or €50/year covers both co-parents: one pays, and can record it in the shared expenses. The parent who subscribes is the payer for the space. This role gives no additional rights over the content.

A single user can be linked to a maximum of five family spaces, whether they created them or joined them by invitation. Each space created is billed separately.

3. Subscription

• Free trial: 15 days, no payment method required
• Price: €5/month or €50/year, per family space. VAT not applicable, Article 293 B of the French General Tax Code (CGI)
• Payment: processed by Stripe, with automatic renewal
• Taking over: any registered member of the space can subscribe or take over the subscription at any time
• Cancellation: by the paying parent, from the settings. It takes effect at the end of the current period, with no pro-rata refund, and does not delete the family space

Failed payment, or end of the trial without a subscription: access stays open for a 72-hour grace period. After that, the space is paused: its data is kept and remains exportable, but can no longer be viewed in the app, and iCal feeds stop. Any member can reactivate the space by taking out a subscription within the following 3 months. After those 3 months, the space’s data is permanently erased, following a warning emailed to the members 7 days before the deadline.

4. Right of withdrawal

Under Article L221-18 of the French Consumer Code, you have 14 days from taking out the paid subscription to exercise your right of withdrawal, without giving any reason, by writing to contact@copalio.fr. By subscribing, you ask for the service to start immediately; if you withdraw, the refund is reduced by the amount corresponding to the service already provided, calculated pro rata (Article L221-25 of the French Consumer Code).

5. Leaving, deleting your account and deleting a space

You can leave a family space or delete your account at any time from your settings. A registered parent cannot be removed from a space by the other parent: each parent can only leave of their own accord.

Permanently deleting a family space and its content requires the consent of all its registered members. The member who requests it opens a 14-day window during which the other members can accept or decline; without everyone’s consent within that window, the request expires and nothing is deleted. When a space has only one registered member, deletion is immediate and irreversible.

Content created in a family space stays available to the other members after one of them leaves or deletes their account. The details are set out on the Deleting your account and your data page.

6. User obligations

Users undertake to use the service lawfully and to upload only content they are entitled to use. It is forbidden to try to access other families’ data, to introduce malicious code or to use unauthorised automated tools. Users are solely responsible for the content they record and for the sharing links they create.

Photo of a child: each parent can link a photo to a child in their family space. By uploading it, the parent declares that they are entitled to do so by virtue of their parental authority, and accepts that it will be visible to the other parent registered in the space. The photo must show the child concerned, and must not contain any unlawful or degrading content or anything that undermines the child’s dignity. Either parent can replace or remove it at any time, without the other’s consent. Images uploaded in the app are subject to the moderation described in the privacy policy.

7. Publisher’s liability

The publisher is automatically liable for the proper performance of the service, under Article L221-15 of the French Consumer Code. It may be released from all or part of that liability by proving that the failure to perform, or the improper performance, is attributable to the user, to the unforeseeable and insurmountable act of a third party to the contract, or to force majeure.

Users who are consumers benefit from the legal guarantee of conformity that applies to digital services (Articles L224-25-12 et seq. of the French Consumer Code).

The service may be temporarily interrupted for maintenance, updates or security operations. The publisher endeavours to keep such interruptions as short as possible.

Copalio is an organisational tool for parents. It is not legal advice or a mediation measure, and does not replace any court decision or parenting agreement. Summaries, reports and exportable case files are generated solely from the data entered by users: the publisher guarantees neither their accuracy, nor their evidential value, nor their admissibility before a court. The publisher does not intervene in the relationship between the parents and is not answerable for how users use the data they record or share.

Messages and notes are encrypted at rest (AES-256) on our servers. The publisher refrains from accessing their content, except where required by law or by a request from a competent authority.

Nothing in these terms can deprive consumers of the rights granted to them by mandatory legal provisions.

8. Personal data

See the privacy policy.

9. Changes

These terms may be changed. Users are notified of any substantial change 15 days before it comes into force.

10. Governing law and disputes

These terms are governed by French law. If you are a consumer living in another member state of the European Union, this choice does not deprive you of the protection afforded to you by the mandatory provisions of the law of your country of habitual residence (Article 6 of Regulation (EC) No 593/2008, known as “Rome I”).

If any difficulty arises, please send a written complaint to contact@copalio.fr; we will reply within 30 days.

If your written complaint does not resolve the dispute, you may refer it free of charge to the consumer mediator that Copalio belongs to, under Articles L612-1 et seq. of the French Consumer Code: CM2C, 49 rue de Ponthieu, 75008 Paris, France, cm2c.net. The request for mediation must be submitted within one year of the written complaint. Mediation is conducted in French.

Under Article R631-3 of the French Consumer Code, consumers may bring proceedings, at their choice, before any of the courts with territorial jurisdiction under the French Code of Civil Procedure, or before the court for the place where they lived when the contract was concluded or when the harmful event occurred. Consumers living in another member state of the European Union may also bring proceedings before the courts of the state where they live (Article 18 of Regulation (EU) No 1215/2012).

11. Language

These terms are drawn up in French. The versions offered in other languages are translations provided for ease of reading. In the event of any discrepancy between a translation and the French version, the French version prevails.