Deleting your account and your data

Last updated: August 2026

Copalio makes a distinction between two separate actions, which do not have the same effects:

• Deleting your account: your identity and your access disappear. The family spaces you belonged to carry on existing for the other parent.
• Deleting a family space: everything in that space is erased, for all of its members. This action requires the consent of every registered member.

The two sections below describe each of these procedures, the data concerned and how long it is kept.

1. Deleting your account

Method 1: from the app

• Sign in at copalio.fr
• Open the menu at the top right, then the “My account” tab
• Click “Delete my account”
• Confirm your identity and approve the deletion

Method 2: by email

If you no longer have access to your account, write to contact@copalio.fr, giving:

• The subject: “Deleting my Copalio account”
• The email address linked to the account
• The first name and surname used when signing up

You will be asked to verify your identity before the request is handled. Requests are handled within 30 days at most.

2. What deleting your account erases

Deletion makes your account permanently unusable and separates your content from your identity. The following are erased or anonymised straight away:

• Your surname, first name and email address, replaced by anonymous values
• Your password and your Google or Apple sign-in credentials
• Your active sessions, on all your devices
• Your push notification subscriptions and any pending notifications
• Your iCal calendar links, which are deactivated
• Your membership of all your family spaces
• The invitations you had sent that were still pending

Your email address becomes available again for creating a new account.

3. What stays in the family spaces

Copalio is a service shared between two parents. The content you created in a family space stays available to the other parent after your account is deleted, without being linked to your identity:

• The messages exchanged and the shared notes
• Events, custody rules and their exceptions
• Expenses, payments and their receipts
• The incident log and the address book
• Information about the children, including any photo you had linked to them

This data belongs to the family space, which carries on existing for the other parent. It is erased when the family space is itself deleted (section 5), or at the end of its retention period (section 6).

If you want a specific piece of content about you erased, write to contact@copalio.fr. Every request is considered against the rights and freedoms of the other people involved, in particular the other parent and the children.

4. If you pay for a space’s subscription

While an active subscription is attached to your account, deletion is blocked: no payment should keep being taken after you leave. Cancel the subscription first from the “My family” page, then delete your account.

Cancellation takes effect at the end of the period already paid for, with no pro-rata refund. It does not delete the family space: the other members are told, and can take over the subscription at any time.

5. Deleting a family space and its content

Deleting a family space permanently erases all of its content, for all of its members. It is done from the “My family” page:

• If the space has more than one registered parent, the request opens a 14-day window during which every member must give their consent. Without everyone’s consent within that window, the request expires and nothing is deleted. Any member can decline, and the person who asked can withdraw their request.
• If you are the only registered member of the space, deletion is immediate and irreversible, and any subscription is cancelled at the same time.

Confirming requires typing the exact name of the family space.

6. Keeping a space with no subscription

When a subscription ends, the family space is not deleted: it is paused. Its data is kept for 3 months and stays exportable. Any member can reactivate it during that time by taking out a subscription. A warning email is sent to the members 7 days before the deadline. After the 3 months, the space’s data is permanently erased.

7. Exporting your data before deletion

From the “My family” page, you can download an archive at any time containing the space’s schedule, expenses and payments, messages, notes, events, incident log and address book, in CSV and text format. This export does not include images uploaded in the app (receipts, attachments, photos of the children), which you need to save separately before any deletion. The export stays available while the space is paused. We recommend doing it before any deletion: nothing can be restored afterwards.

8. Data kept to meet legal obligations

Some data is kept beyond deletion, solely so that we can meet our legal obligations:

• Invoices and billing data: 10 years (Article L123-22 of the French Commercial Code)
• Security logs: 12 months (fraud prevention)
• Payment data: kept by Stripe according to its own legal retention periods

This data is not used for any other purpose, and is disclosed only to the relevant authorities, upon lawful request.

9. Confirmation

A confirmation email is sent to the address linked to the account once the deletion has taken effect. Nothing can be restored after this step.

10. Contact

For any question about deleting your account or your data: contact@copalio.fr. You also have the rights of access, rectification, restriction and portability set out in the GDPR; how to exercise them is explained in our privacy policy.